Frequently Asked Questions
Everything you need to know about our handcrafted home goods.
How long will it take for my order to ship?
Each item is crafted by hand in small batches. Please allow 3-5 business days for processing before your order is shipped via your selected carrier.
Do you offer international shipping?
Yes, we ship our artisanal products worldwide. Shipping costs and delivery times are calculated at checkout based on your location and local customs regulations.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return unused items in their original packaging within 30 days for a full refund or exchange.
Are your candles and home fragrances eco-friendly?
Absolutely. We use sustainably sourced wax, lead-free cotton wicks, and phthalate-free fragrance oils to ensure a clean and safe burn for your home.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number to monitor your package's journey.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with a photo of the damage and your order number. We will prioritize sending a replacement to you immediately.