Returns & Exchanges
At Old Soul Artisan, we want you to be completely enchanted by your home fragrance and decor; if you are not satisfied, we offer returns on unused items within 30 days of delivery.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a return authorization and shipping instructions.
Prepare Your Package
Carefully pack the unused items in their original packaging to ensure they are protected from damage during the transit back to our studio.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package to our returns department, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days, minus any shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing